Roots to Fruits | Guarantees
From our nursery to your door, we grow, nurture, and handle your specially chosen plants and trees with care. We want your growing experience to be as stress-free as a sunny afternoon in the orchard. To make sure your plants and trees thrive from the moment your purchase leaves our nursery to the moment you pick your first fruit, we offer two distinct promises:
Road to Roots
We take great care to package your products for shipment so they arrive in perfect condition. We ask that you inspect your shipment immediately upon arrival. Report issues to us within 48 hours of receiving your order if it arrived damaged, is missing items, or contains unsatisfactory products.
Please note that some plants and trees are shipped in a dormant state (without leaves). This is normal and helps the plant survive the transition. If you are unsure if a plant is healthy, please perform a scratch test or contact us for guidance.
Happy Harvest
Because thriving plants are a partnership between our quality and your environment, we offer this limited growing guarantee to help you plant with confidence. Reach out to us if your plant or tree shows no signs of growth or leaf development within 30 days of purchase or receipt. Trees and plants installed through our Orchard Services are also fully covered by this guarantee.
Note on Labor: While the replacement plant or tree is covered under our guarantee, a supplemental labor fee may apply for the removal and re-installation of the new specimen.
Conditions & Exclusions
- In-Ground Only: Plants must be planted in the ground (not left in pots) to qualify. It is imperative that your tree be planted within 48-72 hours of receipt.
- Excluded Damage: We cannot cover damage caused by environmental factors such as drought, overwatering, extreme weather, or animals.
- Protect Your Investment: Deer and rabbits love fresh bark and buds, and can destroy a young tree overnight. We highly recommend installing trunk guards or fencing to prevent this fatal damage.
- Scope: Applies only to plants that fail to leaf out and/or do not pass the “scratch test.” Please note that each plant variety has a specific growth rate. Some are much slower to awaken, for example. This is when the scratch test can help identify the plant’s health.
Next Steps
Complete and submit our Plant Warranty Claim Form on the Roots to Fruits website. Once we receive your form and our team has verified the concerns, we offer one of the following solutions at no additional cost to you:
- One-Time Replacement: We will ship a replacement for the damaged or missing item immediately (subject to availability).
- Merchandise Credit: If the item is out of stock, we can issue a credit to your account (valid through December 31 of the year of purchase).
Questions?
We are here to help you grow with confidence.
Contact us anytime for planting or care advice!
Happy Planting!
Noel & @Harrison